OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
182 ratings and 106 comments received in the last 90 days.
20 July 2025
The team at Dick Lovett Hungerford are outstanding - welcoming, patient and technically excellent.
11 July 2025
Extremely friendly and knowledgable staff and a very pleasant environment for choosing a car. First class!
09 July 2025
I STILL NEED MORE TRAINING ON THE FEATURES. (TIM BRIGGS HAS SAID I CAN DROP IN & HE WILL GO OVER THE INFORMATION AGAIN) - VERY GOOD SALES MAN
19 June 2025
Loved seeing my car presented to me with the red bow, which was a lovely touch. Although there were a couple of issues with scratches on the car, which was disappointing given the newness, Alex and Mike dealt with this swiftly.
19 June 2025
Just bought my first BMW from Dick Lovett Hungerford and Alex was amazing! Patient, friendly, and always kept in touch. He understood my needs and budget and made the whole process smooth and stress-free. Highly recommend Alex to anyone!
10 June 2025
Excellent expereince at Dick Lovett in Hungerford. Stephen, in particular, was knowledgable, and kept me informed at all times. Andrew was able to help find the best price for the spec and model. Handover was seamless.
07 June 2025
Overall very good. Some minor issues regarding information provision towards the final date.
29 July 2025
Quick, efficient and courteous service.
29 July 2025
All of the above
29 July 2025
Great people and atmosphere.
26 July 2025
Same as above
26 July 2025
Efficient, timely feedback and friendly
25 July 2025
First class service by all the team, Emily was very professional.
23 July 2025
They didn't return my call about whether my car was ready
23 July 2025
As expected, great staff and great plenty of refreshments. Many thanks
23 July 2025
Very friendly and welcoming team.
21 July 2025
Easy to book a service. All staff were friendly and professional. The temporary site has its limitations, but hopefully the new site will be ready soon.
21 July 2025
Never had a bad experience with BMW Hungerford including both sales and servicing.