OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 96 comments received in the last 90 days.
19 June 2025
Loved seeing my car presented to me with the red bow, which was a lovely touch. Although there were a couple of issues with scratches on the car, which was disappointing given the newness, Alex and Mike dealt with this swiftly.
10 June 2025
Excellent expereince at Dick Lovett in Hungerford. Stephen, in particular, was knowledgable, and kept me informed at all times. Andrew was able to help find the best price for the spec and model. Handover was seamless.
07 June 2025
Overall very good. Some minor issues regarding information provision towards the final date.
25 April 2025
Generally very good. Curtis was my sales person at BMW Hungerford and he was very genuinely helpful, and I felt he went out of his way to assist.
08 April 2025
We have purchased from the same dealer for nearly 20 years,and have always appreciated the people who look after the purchase and the subsequent service needs
26 June 2025
Emily was very helpful
24 June 2025
Staff & car shortages did not provide the normal excellent service?
24 June 2025
Service went smoothly.
23 June 2025
Car not valeted. Whilst I was informed this would be the case due to space constraints it is still disappointing.
22 June 2025
Efficient service department, great communication whilst they had my car in for service and a couple of repairs.
22 June 2025
Friendly service.
21 June 2025
Very accommodating
20 June 2025
Trying to book a service is really difficult and they never call you back when they say they will
18 June 2025
Slick, friendly and business like.
17 June 2025
Was given a different price when I rang for service and told it was £100 more.
19 June 2025
Just bought my first BMW from Dick Lovett Hungerford and Alex was amazing! Patient, friendly, and always kept in touch. He understood my needs and budget and made the whole process smooth and stress-free. Highly recommend Alex to anyone!