OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 97 comments received in the last 90 days.
04 September 2025
Easy to deal with and professional staff
20 August 2025
Push the boot out to turn the car around for me
04 August 2025
having given up on the green credentials of my previous BMW, the new car, with its straightforward, uncomplicated petrol engine sold itself to me. Alex added just the right level of 'salesmanship', not at all pushy, No closing questions, just facts.
02 August 2025
Friendly attentive staff.
01 August 2025
Customer service from Curtis was excellent - he was friendly, knowledgeable and couldn't do enough to help.
31 July 2025
Everything explained very well
21 July 2025
Never had a bad experience with BMW Hungerford including both sales and servicing.
20 July 2025
The team at Dick Lovett Hungerford are outstanding - welcoming, patient and technically excellent.
11 July 2025
Extremely friendly and knowledgable staff and a very pleasant environment for choosing a car. First class!
19 September 2025
Very helpful and polite! And car is feeling great after!
17 September 2025
Complete all round service keeping me well informed of work carried out and needed
16 September 2025
You have made your stance perfectly clear. Perhaps everyone driving EV's is replacing 20% worn front and rear pads/discs during the warranty period at their own cost..
15 September 2025
Tom was great. Call the day before to check and remind me where to cone and what to bring. Courteous and remembered me from last year. Also did some searching for a new car for me within the network. Top marks Tom 10/10
15 September 2025
Very efficient
15 September 2025
As above
14 September 2025
The dashboard display information was changed from where I'd left it. If you need to change it for the service, should change it back afterwards
14 September 2025
Excellent and efficient
13 September 2025
Would have been 5 stars but took a few visits to identify reason (and cost) to identify engine warning light issue.
11 September 2025
Vonda was brilliant from start to finish. Always keeping me informed of the work carried out.
17 September 2025
The service given by Matthew Lovelock from start to driving my new car away was exemplary. The Customer service I received far exceeded my expectations