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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
324 ratings and 157 comments received in the last 90 days.
04 November 2024
I had excellent service from Matthew Lovelock throughout, from initial meeting, through test drive, order placement and handover.
25 October 2024
Dick Lovett are perfect at gauging the right level of service to provide Having been to Southampton and been totally ignored by all the staff and then inundated with calls from the sales person in Salisbury it is pleasure to deal with Stephen
24 October 2024
They were great - very helpful, created a good atmosphere and we created a good deal together. Car was very well presented on xollection
09 October 2024
From test drive to delivery everything was great
08 October 2024
Tim Briggs was a pleasure to deal with. He secured me a good deal and went the extra mile to keep me happy!
03 October 2024
I didn't get great service from Regensburg factory as they sent the wrong grille and delayed delivery but Matthew Lovelock of Dick Lovett Hungerford handled thing smoothly and apologised on behalf of his supplier.
02 October 2024
Good communication in letting me know when the car would be ready. Really lovely appointment when I took delivery.
24 September 2024
Through out our time spent at Hungerford, Curtis and the team were professional and friendly.
19 September 2024
Everything was exactly how I expected and nothing was too much trouble.
18 September 2024
Very easy and straightforward
18 September 2024
From start to finish with zero problems.
16 September 2024
Expert advice and easy to deal with. Could not do enough to ensure everything went smoothly.
15 September 2024
Everything straight forward and any questions I had were answered politely, succinctly and with genuine care. Questions I had post taking delivery, were equally answered expendiently. Everyone at BMW Hungerford seem to genuinely care.
12 September 2024
I was well looked after by Louise at Dick Lovett Hungerford. All transactions were swift and seamless.
12 September 2024
All my questions where answered and I felt welcomed as soon as I walked I
07 September 2024
Purchase process was extremely straightforward, including securing a car from another dealer. Great work in finding a car with the correct options. Delivery very smooth and exactly on the date promised.
06 September 2024
Matthew was professional and welcoming. Showed that he cared about us as an individual customer
05 September 2024
Excellent customer service
25 August 2024
Excellent sevice as expected.
13 November 2024
Helpful and friendly
13 November 2024
Great advisor and work, I've not given 5 as they couldn't wash the car as they're in temporary premises.
12 November 2024
Prompt service Attentive professional staff Reasonable (though temporary) waiting facilities
11 November 2024
Always friendly and efficient
11 November 2024
good standard of work
11 November 2024
Reliable, friendly and diligent staff as ever. Thanks.
10 November 2024
Polite staff
10 November 2024
No complaints
09 November 2024
Looked after very well and was kept updated on the progress
07 November 2024
Dealt with efficiently.
06 November 2024
Great job, great team. Spacial thanks to Lee Smith, Service Manager.
06 November 2024
I can honestly say it was a world class experience Especially from Gareth, Amazing and gem of person, he kept me updated in relation to what was going on with my car, provided me reassurance at all times and very honest and transparent.
05 November 2024
Very good
05 November 2024
The team at DL Hungerford are always first class. Despite my car being nearly ten years old I'm treated like it's a brand new M5. Car always comes back right, bills are always correct and whoever I deal with is exceptional.
05 November 2024
Curtis was so friendly, welcoming & helpful throughout the whole buying process. We unfortunately weren't able to purchase the car because because of a recall between viewing & collecting the car but Curtis kept us informed of the situation.
04 November 2024
Actual service and report was fine, only issue is a query - when you MOT my car last year no mention on chip in windscreen (it had been there at least a couple of years) guess what this time mentioned on the advisory on the MOT - can someone explain
04 November 2024
On collection, there was a small, dark smudge on the light leather-covered arm rest between the front seats which was a shame. I think it related to the BMW recall about the driver's airbag. I used BMW's leather cleaner at home and the mark came out
04 November 2024
Collection and delivery very convenient
03 November 2024
Always like dealing with this dealership. Very helpful and always happy to help
03 November 2024
We asked you to change the wheel, but you didn't
02 November 2024
Ease of getting the appointment and great service
31 October 2024
Car was serviced and the work fully explained.
31 October 2024
Tom helped me set up the BMW app
30 October 2024
The team were great, and very helpful - much more so than when I initially contacted BMW UK team (didn't respond for 2 weeks). They weren't able to fix the issue, as it was a particularly poor software update to my car that broke it. Need more spac
30 October 2024
Parking wasn't the best .... But in temporary premises at the moment
29 October 2024
Excellent
28 October 2024
Everything about my experience was excellent
28 October 2024
Friendly and professional staff. Communication clear at every stage. Regular updates.
27 October 2024
Don't seem to want to wash the car anymore, always seems to be a reason as to why they didn't do it.
26 October 2024
.
26 October 2024
Amazing job, booked my car in straight away as I stressed how important it was I have it done as soon as possible
25 October 2024
My most recent service was a 'recall' and I was treated as if I were a very important customer and I was provide with a vacant customer office even though there was no charge to me.
24 October 2024
Disappointed, a fault that required a software update shouldn't cost me anything. Then to cap it off, I was given incorrect costs. Seems convenient that calls suddenly aren't recorded. Vonda herself is a very nice lady.
24 October 2024
Staff were friendly and helpful but my 'waiting appointment' was 4 and a half hours rather than the predicted 2 hours
23 October 2024
Experience.
23 October 2024
Fast track service and MOT were done within the allotted time.
23 October 2024
The reason I gave this answer was because my car was not washed
22 October 2024
Excellent service from booking in to providing updates to handover of the car
22 October 2024
Efficient, easy and well done
21 October 2024
Great customer service. Lovely telephone manner. My car was also collected and returned with a telephone call beforehand to let me know when they're were coming. Thank you!
21 October 2024
Good welcome at reception. I was kept informed of progress and car was delivered back to me on time. Job done.
21 October 2024
All work carried out as expected
20 October 2024
Spark plugs were replace recently because of failure - replacing them again after only 200 miles because it is in the service plan was unnecessary and expensive
20 October 2024
Customer service
20 October 2024
Everything as expected from welcome to final handover
17 October 2024
Friendly staff and communication was good
15 October 2024
Stuck to the price with a quick service
15 October 2024
Staff were very helpful
14 October 2024
Not sure why no one contacted me regarding brake discs, which have bern flagged red, while car was having brake pads replaced. Previously have had courtesy calls when there has been something needed doing.
14 October 2024
Usual excellent service etc but slightly disappointed the car wasnt cleaned on its return
13 October 2024
Efficient and friendly
11 October 2024
Very friendly and efficient - Tom was great.
11 October 2024
What I have already written above is also backed up by the helpful reception staff and the service/ workshop manager and technician who gave me a full breakdown of what was carried out and nothing was too much trouble.
09 October 2024
The service work is fine but costly. Slightly vague advice on potential issue
09 October 2024
I was very impressed with Tom O'Grady and also Harry, the technician working on my car. Both were very professional and great ambassadors for BMW and your dealership.
09 October 2024
It would've been 5 but in your temporary location you are unable to clean cars.
08 October 2024
no issues
08 October 2024
Polite professional and very helpful
07 October 2024
Good communication and follow up, respectful, good advice
07 October 2024
I have been a customer for many years and I am always made to feel welcome.
06 October 2024
Efficient service experience . Rather expensive though .
05 October 2024
Timely, efficient. Did everything required ahead of schedule
05 October 2024
The courtesy car was excellent and the work was completed early
04 October 2024
Dealt with quickly and professionally. Loan car suited my needs. Friendly staff.
03 October 2024
The videos are a great way to see what's going on underneath the car I feel
03 October 2024
Tom was very helpful
03 October 2024
Car was delayed but all rectified well. Always happy with this dealership.
02 October 2024
Service carried out quickly and efficiently. While I waited staff were very attentive.
01 October 2024
The car whent in for service. About on time. After service car had another problem. As i. Was about to leave. Receptionist was brilliant arange the problem to be done . The mechanic was brilliant. Very helpful and done straight away. Very pleased.
01 October 2024
Good comms, friendly service.
30 September 2024
a problem with the online timed booking procedure resulted in my appointment having to be brought forward 1.5 hrs earlier. To compensate my car was fully washed and vacuumed and I was looked after very well whilst waiting
30 September 2024
No fuss, no bother. Booking was easy & I was kept notified of additional work that might be required while my car was onsite. The only thing missing on this occasion was the health check video from the technician but I did receive the RAG report.
30 September 2024
Excellent. Tom Oliver and Lee Smith did an excellent job
29 September 2024
Tom was great! Polite, efficient and knowledgeable. Kept us informed and is always a pleasure to deal with.
29 September 2024
Good staff in reception and very competent workforce.
29 September 2024
100% satisfied.
28 September 2024
Tom was awesome, great guy and a credit to Dick Lovett
27 September 2024
Friendly, professional staff and work completed on time.
26 September 2024
They have been consident with their service.
25 September 2024
Great customer service from Tom contacting Swindon bodyshop and providing responses to my enquiries. Great workmanship. refurbished wheels look really good correcting the poor wheel refurbishment job that a non BMW bodyshop did recently.
23 September 2024
Despite the obvious problems of their temporary location they were able to meet my expectations. Many thanks Tom!
23 September 2024
All good
23 September 2024
Helpful phone calls before visit, offering courtesy car on the day despite not having requested one. Work done to time and to estimate
22 September 2024
I have explained this in the above box.
22 September 2024
As above
22 September 2024
Disappointed vehicle was not valetedor even just wahed outside
22 September 2024
Great team
22 September 2024
The information, support, service and handling were exactly what I would hope to receive from BMW. Excellent.
21 September 2024
Excellent service collected car and arranged a loan car
20 September 2024
Again Friendly approachable staff always happy to help and advise. Booking arrangements honoured. No surprises
19 September 2024
Disappointed that you don't clean cars as part of the service any more.
19 September 2024
Help from Vonda Osbourne and Stephen Radway.
19 September 2024
As mentioned above there were a few errors on the paperwork which I found disappointing. I hope that more care was taken over the mechanical work.
19 September 2024
I have bought cars from Dick Lovett for over 10 years and would not drive the distance to Hungerford if I was not happy with the servicing
18 September 2024
Excellent service.
18 September 2024
Tom was great , call the day before making sure everything is ready , went through pricing and exactly what was being carried out , loan car was ready to go . very happy
17 September 2024
Very good.
16 September 2024
No issues
15 September 2024
collected and delivered back as told
15 September 2024
Always give great service
14 September 2024
Despite filling my screen washer to the top the night before, I noticed that I was charged for BMW screenwash 500ml when no way could that have fitted into the container.
14 September 2024
Very quick. Less than 2 hours so brilliant
13 September 2024
Seamless and hassle free experience for both cars
13 September 2024
It is personal and that makes a huge difference in these times.
12 September 2024
Nothing is to much for any of the staff
11 September 2024
went to the old garage and found that it is getting refurbished and asked workmen where they have moved to.
11 September 2024
Lovely staff
11 September 2024
Excellent service from Tom O'Grady
10 September 2024
The collect and deliver service was a great time saver.
10 September 2024
Sick process and timely
10 September 2024
Cost is always a concern but I felt that the eventual price charged was reasonably fair.
10 September 2024
Allowed me to leave my car at the showroom at short notice for me to collect the day after a change in circumstances meant I couldn't wait for it's M.o.T to be completed.
10 September 2024
From start to finish the staff were very helpful and polite.
09 September 2024
Explained above.
08 September 2024
Was happy with service, kept me up to date and nothing too much trouble. The only negative thing I can say was that when I got home I noticed I was missing a dust cap from one of the tyres.
08 September 2024
If this rating refers to the agent looking after my works then I cannot fault Vonda. Very helpful, kind and pragmatic.
07 September 2024
Everything completed and on time
07 September 2024
Mr O'Grady processed the operation faultlessly
07 September 2024
went out of their way to help.
03 September 2024
Did what they said they would, albeit I had no control over cost
03 September 2024
Tom kept me informed and clearly explained work / charges being made. He was very professional and willing to answer all questions I had.
03 September 2024
The airbag recall was done effectively and I am booked in for further work on my vehicle to address an engine light.
03 September 2024
Fast and friendly service
01 September 2024
Great service
30 August 2024
A painless experience. I delivered the car a little early and it was ready when they said it would be.
29 August 2024
As above plus it always comes back cleaner than it went which is wonderful for me as I find it very difficult to do that myself
29 August 2024
Great team, delivering great service
27 August 2024
First class, with a friendly warm reception from parking the car to completion of planned work. Tom O'Grady very professional, and despite the site limitations with temporary facilities, my car was still washed. The usual high standard.
27 August 2024
Quick and professional service.
26 August 2024
no problems, didn't get a spit and polish but should I expect that level of service
25 August 2024
All completed in good time and good coffee
25 August 2024
Good customer service. I was well looked after.
23 August 2024
Dick Lovett Hungerford have always been attentive and helpful, and fair in their pricing. I have used them for very many years now.
22 August 2024
From front reception to the explanation of works carried out plus advisories on future service work.
21 August 2024
Excellent service despite being in an tempory location.. Was kept upto date with progress and staff were very friendly and professional.
21 August 2024
Job done no problems.
21 August 2024
No poblems. Staff v. Friendly
08 November 2024
The salesman was patient and thorough in explaining the use of the car's features.