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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 158 comments received in the last 90 days.
06 January 2025
Very good customer service. Discussions open during purchase discussions. Car was presented and delivered in perfect condition.
14 December 2024
Stephen made sure I got the car I wanted and even the colour I wanted before the colour was released.
07 December 2024
We were made to feel welcome at the showroom, given plenty of opportunity to test drive a car. We were able to spend time tailoring the options we wanted. We were kept informed at all stages and had a smooth handover.
05 December 2024
Great service from Curtis & Andrew
05 December 2024
I didn't have a car and they released the new X3 earlier which was really appreciated
27 November 2024
Excellent personal service from the sales rep and finance person The whole experience was premium and you are made to feel a very valued. The sales rep was particularly relaxed and not pushy in gaining the sale and detailed/smooth in the handover
23 November 2024
The Team at Hungerford make the experience like dealing with friends. Personal, entertaining and friendly plus the fun of doing a deal. I worry that the proposed agency model will make this so in future.
17 November 2024
Always friendly and approachable
08 November 2024
The salesman was patient and thorough in explaining the use of the car's features.
04 November 2024
I had excellent service from Matthew Lovelock throughout, from initial meeting, through test drive, order placement and handover.
25 October 2024
Dick Lovett are perfect at gauging the right level of service to provide Having been to Southampton and been totally ignored by all the staff and then inundated with calls from the sales person in Salisbury it is pleasure to deal with Stephen
24 October 2024
They were great - very helpful, created a good atmosphere and we created a good deal together. Car was very well presented on xollection
09 January 2025
The Service representative was able to adapt to my concerns.
08 January 2025
great team
08 January 2025
Everyone helpful
08 January 2025
Very satisfied
08 January 2025
No issues
05 January 2025
Although the fault was repaired the next few months will confirm the right actions were taken.
05 January 2025
Would have had 5 stars if they'd cleaned the car !
05 January 2025
Staff, communication and service are second to none
03 January 2025
Expected car to be washed but it wasn't. . .
03 January 2025
A really helpful and courteous team. They service and maintain my vehicles which very efficient and at a reasonable price. Special mention to Les Smith service manager and Tom OGrady customer liaison
02 January 2025
All work explained and done in a timely manner
30 December 2024
Easy and efficient but my husband was shocked you hadn't cleaned the car. We used to use Swindon bmw they always cleaned the car. We used to think bmw were better than Audi. Not any more
30 December 2024
Apart from the delay, the process was ok.
29 December 2024
If the complementary valet which is normally available was available. I understand that there is a temporary change of premises. However, still providing the valet service would of been an improvement.and if prioritised would of been possible.
29 December 2024
Good service
28 December 2024
Great staff interaction. Friendly, helpful and accommodating.
26 December 2024
Good Service
25 December 2024
I felt I had to chase for updates
25 December 2024
Excellent interactions and customer led thinking with every conversation on the phone and in person.
24 December 2024
I was looked after very well and felt respected and appreciated.Top class customer service.
23 December 2024
Helpful and accommodating
22 December 2024
DLH continues to provide a high level of service, even in their temporary accommodation.
21 December 2024
I have nothing but praise for the team at Hungerford. I can directly compare their service to another local dealership and they are another level . Starts with friendly greeting on the phone or reception, then the booking team finally a video
21 December 2024
The team at Dick Lovett are always very helpful, professional and efficient
21 December 2024
Great service
19 December 2024
Fast lane service did exactly what it promised
19 December 2024
Always friendly staff
18 December 2024
I altered my requirements slightly on the day my car was booked in and this was taken on board without hesitation which helped me enormously
18 December 2024
Because they look after my car.
18 December 2024
Friendly, efficient service, with sensible advice about when to renew tyres etc.
17 December 2024
Good communication. Friendly.
16 December 2024
Trouble free.
16 December 2024
Great customer care
16 December 2024
All done quickly and good after service advice.
15 December 2024
Team at dick Lovett have been looking after me well from Graham at sales to the team in parts nothing too bothersoem
15 December 2024
Responsive and helpful.
15 December 2024
Courteous friendly staff, easy to talk to and very responsive.
14 December 2024
Had good service from being greeted on arrival and from Tom who managed my service. Could not give 5 as some of the BMW expected norms (wash/vac) were not included and paper floor protector was left in car.
14 December 2024
See above
13 December 2024
it's taken 3 visits to the garage to fix an issue with the headlight alignment. Second visit in particular was not good experience ; we were only advised that the vehicle would be needed for a few days when we arrived. Further confusion then ensued.
13 December 2024
Even though in temporary location the service was as expected
12 December 2024
Resolved all issues and were very professional.
12 December 2024
All good. Only thing which would have improved it would have been the car being cleaned.
11 December 2024
Great service from dealership - collection and delivery, technician report, and service advisor - but surprised that the vehicle was not washed.
10 December 2024
Staff very polite and helpful
10 December 2024
My visit to Dick Lovett Hungerford is always special. The team was exceptionally professional and friendly, making the entire experience seamless and enjoyable. The attention to detail and customer care were truly impressive.
10 December 2024
Not sure why, but was expecting car to be cleaned having been with the team all day.
09 December 2024
They started job straight away because they knew we were waiting around hungerford
08 December 2024
Very satisfied.
08 December 2024
I've been pleased with my local BMW service
06 December 2024
Excellent service with courtesy and honesty. Explained the advisory notes
06 December 2024
Fast, easy and friendly.
05 December 2024
Serviced as requested
05 December 2024
From the pre-service call, remote diagnosis and servicing of the car - wonderful. From chasing up BMW Reading, they have more patience that I do.
04 December 2024
Nothing more I could have asked for, dealt with very professionally and all promises kept
04 December 2024
I have been offered a room for me to work. And coffee. Perfect!!
04 December 2024
My work was supervised very well by Tom
03 December 2024
Other than not being able to clean it!
03 December 2024
Service good but no car wash facility
02 December 2024
Good customer sevice. Well looked after. Was given an office to work in as I stayed for the duration of the MOT/Airbag recall.
02 December 2024
I understand that the they've been forced to move but the fact I've been to the unit now twice and not had my car cleaned as per the customer satisfaction I'm being accustomed to it would actually make sense to reduce the final bill for a car wash.
02 December 2024
parts not organised (been waiting a year for a factoy recall to be applied)
01 December 2024
Tom was great in a challenging situation, kept in touch on the phone and went above and beyond to find me a courtesy vehicle when central BMW itself told me I was not entitled to one.
01 December 2024
The car did not move the day it was dropped off and I'm not sure a single issue was investigated. Despite BMW Connections telling me to take it in for a firmware update the dealership refused to do it telling me to wait for a safety recall.
30 November 2024
Completely happy
29 November 2024
The video sent was informative
28 November 2024
Friendly staff, but car was not cleaned as part of service
27 November 2024
Car not washed or vacuumed, but that maybe due to the pressure I put them under to get the car back that evening and also they had a lot of work to look at.
27 November 2024
Perfect service
27 November 2024
Should be a reduction for no cleaning!
27 November 2024
The recall was sorted as required.
27 November 2024
Absolutely no problems. Very well treated by all staff, from the receptionist to the garage team.
26 November 2024
Good service but dirty car. Only told about the 'No wash' policy at the pick-up. Life threatening fault and dirty car?
26 November 2024
They did a complete check of the car even though I came for a specific issue. That gave me confidence in their services.
26 November 2024
Couldn't fault the experience.
26 November 2024
Grest team here they always remember me
25 November 2024
Checking in the vehicle to the service was quick and easy. However, when I picked the car up after the service, the person at the desk asked me to give high score for the service (on this survey), which is not appropriate.
25 November 2024
The work which my car was booked in for was carried out as required. I was kept informed and thankfully, there wasn't any extra work needed.
25 November 2024
Friendly
25 November 2024
Lady who phoned from the Service department friendly and helpful.
25 November 2024
Efficient and trust in their experience.
23 November 2024
Very satisfied considering they are in temporary premises
23 November 2024
Again excellent everything was explained precisely
22 November 2024
They did exactly as they promised. Great service.
22 November 2024
All done to requirement and check on overall vehicle health
21 November 2024
Expectations met
20 November 2024
The team were really helpful in the process.
20 November 2024
My car was left with altered settings. 1. I leave headlights on Auto. I discovered that evening they were switched into Off. 2. Tyre pressure monitor showed a low press - incorrectly. They perhaps disconnected the battery resulting in false reading
20 November 2024
Helpful, and keen to assist to resolve issues over a recall with the EGR cooler recall.
19 November 2024
Every member of staff was friendly and helpful
19 November 2024
Everyone is knowledgeable, professional and friendly. I particularly appreciated the chance to try a new 5 series to compare to my 5 series.
18 November 2024
Tyre change was done correctly
18 November 2024
Faultless
18 November 2024
Went above and beyond
17 November 2024
No problems
17 November 2024
Great service
16 November 2024
Very satisfied
14 November 2024
Slightly dissapointed that the cars can't be washed at the temporary location.
14 November 2024
As above
13 November 2024
Helpful and friendly
13 November 2024
Great advisor and work, I've not given 5 as they couldn't wash the car as they're in temporary premises.
12 November 2024
Prompt service Attentive professional staff Reasonable (though temporary) waiting facilities
11 November 2024
Always friendly and efficient
11 November 2024
Reliable, friendly and diligent staff as ever. Thanks.
11 November 2024
good standard of work
10 November 2024
No complaints
10 November 2024
Polite staff
09 November 2024
Looked after very well and was kept updated on the progress
07 November 2024
Dealt with efficiently.
06 November 2024
Great job, great team. Spacial thanks to Lee Smith, Service Manager.
06 November 2024
I can honestly say it was a world class experience Especially from Gareth, Amazing and gem of person, he kept me updated in relation to what was going on with my car, provided me reassurance at all times and very honest and transparent.
05 November 2024
The team at DL Hungerford are always first class. Despite my car being nearly ten years old I'm treated like it's a brand new M5. Car always comes back right, bills are always correct and whoever I deal with is exceptional.
05 November 2024
Very good
05 November 2024
Curtis was so friendly, welcoming & helpful throughout the whole buying process. We unfortunately weren't able to purchase the car because because of a recall between viewing & collecting the car but Curtis kept us informed of the situation.
04 November 2024
Actual service and report was fine, only issue is a query - when you MOT my car last year no mention on chip in windscreen (it had been there at least a couple of years) guess what this time mentioned on the advisory on the MOT - can someone explain
04 November 2024
On collection, there was a small, dark smudge on the light leather-covered arm rest between the front seats which was a shame. I think it related to the BMW recall about the driver's airbag. I used BMW's leather cleaner at home and the mark came out
04 November 2024
Collection and delivery very convenient
03 November 2024
Always like dealing with this dealership. Very helpful and always happy to help
03 November 2024
We asked you to change the wheel, but you didn't
02 November 2024
Ease of getting the appointment and great service
31 October 2024
Tom helped me set up the BMW app
31 October 2024
Car was serviced and the work fully explained.
30 October 2024
Parking wasn't the best .... But in temporary premises at the moment
30 October 2024
The team were great, and very helpful - much more so than when I initially contacted BMW UK team (didn't respond for 2 weeks). They weren't able to fix the issue, as it was a particularly poor software update to my car that broke it. Need more spac
29 October 2024
Excellent
28 October 2024
Friendly and professional staff. Communication clear at every stage. Regular updates.
28 October 2024
Everything about my experience was excellent
27 October 2024
Don't seem to want to wash the car anymore, always seems to be a reason as to why they didn't do it.
26 October 2024
Amazing job, booked my car in straight away as I stressed how important it was I have it done as soon as possible
26 October 2024
.
25 October 2024
My most recent service was a 'recall' and I was treated as if I were a very important customer and I was provide with a vacant customer office even though there was no charge to me.
24 October 2024
Staff were friendly and helpful but my 'waiting appointment' was 4 and a half hours rather than the predicted 2 hours
24 October 2024
Disappointed, a fault that required a software update shouldn't cost me anything. Then to cap it off, I was given incorrect costs. Seems convenient that calls suddenly aren't recorded. Vonda herself is a very nice lady.
23 October 2024
The reason I gave this answer was because my car was not washed
23 October 2024
Fast track service and MOT were done within the allotted time.
23 October 2024
Experience.
22 October 2024
Efficient, easy and well done
22 October 2024
Excellent service from booking in to providing updates to handover of the car
21 October 2024
Good welcome at reception. I was kept informed of progress and car was delivered back to me on time. Job done.
21 October 2024
Great customer service. Lovely telephone manner. My car was also collected and returned with a telephone call beforehand to let me know when they're were coming. Thank you!
21 October 2024
All work carried out as expected
20 October 2024
Customer service
20 October 2024
Spark plugs were replace recently because of failure - replacing them again after only 200 miles because it is in the service plan was unnecessary and expensive
20 October 2024
Everything as expected from welcome to final handover
17 October 2024
Friendly staff and communication was good
09 January 2025
The sales executive was excellent throughout, patient, helpful and considered The recently refurbished showroom provided a pleasant ambience, and every member of staff was helpful and welcoming during the course of many presages visits